To continuously improve your chatbot, you should optimize your AI intents from time to time. When TruCHAT does not understand a user utterance, it saves that utterance in its "unanswered" list. Simply select the chatbot you wish to edit and click "Unanswered." This will list all visitor utterances that your chatbot could not answer. You then add the unanswered utterance to a new intent or to an existing one.

1. Click Add Answer.

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2. Enter Name.

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3. Add at least five utterances.

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4. Enter your response.

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5. Select the script to go.

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6. Click Save.

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7. This intent appeared in the list.

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That's it! Your chatbot got even more smarter, and the visitor will receive a proper answer next time they ask a question.