If you want to make sure that your visitor is a real person, email and/or SMS verification can help a lot. TruCHAT offers a two-step verification tool which allows you to verify your customer's phone number or email address using an SMS or an email provider. Let's see how we can incorporate this step into an already existing chatbot.

1. Go to the Chatbots section and select the chatbot you want to add verification to.

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2. Open the desired script.

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3. Hover over the Add Step button and select Two Step Verification.

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4. Link the Verification node to the Start step.

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5. Select the email provider from the dropdown list. You can configure your own email server in the Integrations section, or select TruVisibility, the default one.

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6. Besides the obligatory email verification, you can also enable SMS verification, which is optional. Just click the corresponding toggle button.

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7. If you haven't configured your SMS provider yet, the system will offer you to do this. Go for it!

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8. You will be redirected to the Integrations section. Enter your account SID and auth token (you will find them in your Twilio account), and all available sender numbers will appear in the dropdown list below. Select the desired one and click Save.

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9. Select the SMS provider.

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10. Select the step to go to if the verification was successful. In our case, this is the step that was initially connected to the Start step before we separated them by the Verification step in p. 4.

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11. Select the step to go to if the verification failed. You can select the current step to give a visitor another try.

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12. In the Email tab, you can customize the email subject, code length, and message template if you wish.

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13. The same holds true for the SMS tab.

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14. Our Verification step is configured! Click Preview to see how it works.

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15. There you go!

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Well, that's pretty much it. Now your chatbot can easily tell its bot bro from a real person. Have fun configuring the Verification step and see you in the next articles!