The TruCHAT Facebook integration allows you to easily create a Facebook Messenger bot with natural language understanding, based on the TruCHAT technology. In this article we will describe how to configure the integration with Facebook Messenger. We will look into the following aspects:

  • Setting Up Facebook
  • Create a Facebook App
  • Setting Up TruCHAT
  • Webhook Configuration

Setting Up Facebook

In order to set up the Facebook integration for your agent, you'll need the following:

When a user visits your page and sends you a message, they'll be talking to agent.

Create a Facebook App

1. Log into the Facebook Developer Console.

2. Click on My Apps in the upper right hand corner. Click on Create App and enter a name and contact email address

3. Select the app type and click Continue.



On the next page, click the Set Up button for the Messenger option.

Under the Access Tokens section, click on the Add or Remove pages button for choose one of your Facebook pages or click Create New Page to create a new page first.

Click on the Generate Token button

Check the box I Understand and copy Page Access Token. Keep this token handy, as you'll need to enter it in TruCHAT.

Setting Up TruCHAT

In TruCHAT, go to Connections in the left hand menu

Select existing connection or click the Add button to add a new connection