Hi everyone, ready for some exciting news? TruCHAT has recently updated its Active Chat section so that agents can effectively deal with several chats without switching between tabs and pages and use convenient tools to communicate with visitors. Let's check out the new design and functionality.

Click on Activities and select the Chats subsection. There are four tabs: My chats, All chats, Awaiting agent, and Chatting.

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The All Chats tab contains all the chats of live agents and chatbots. Here you can view any chat or take control of it. To do this, click View Chat in the chats list and then click the green Take Chat button in the chat pop-up.

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Once you've done so, this chat will appear in the My Chats tab. This tab contains all the chats that you are currently holding as a live agent. The maximum number of such chats can be specified in the agent’s settings. All the chat widgets are interactable here, which means you can chat in all open chats.

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 Each chat window can be expanded.

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 In the expanded chat, you can click the downward pointing arrow to see the visitor's details, such as their country, IP address and operating system.

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You can transfer the chat to another agent by clicking the arrow in the upper right corner of the chat widget.

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 You can also end the chat, view the visitor's profile, create a ticket or ban the visitor.

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The chat widgets can be drag-and-dropped all over the screen by holding its header.

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Chats can be filtered by any column. You can select whether you want all filters to match or just any of them.

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You can also filter chats by agents by clicking on their avatar. Multiple agents can be selected at a time. There will also be an option to select all unassigned chats.

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The columns displayed can be customized via the gear icon. Add or remove the columns by checking/unchecking the corresponding checkboxes and swap them using drag-and-drop to change their order.

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This is all you need to know about the redesigned Active Chats section and its new functionality. Are you excited to try it yet? Welcome and enjoy, this is going to be quite an interesting experience!