In TruMESSAGING, you may find that your campaign has been suspended. This article will help you understand the reasons why and provide recommendations on how to avoid campaign suspension.

Reasons for Campaign Suspension

If your campaign has been suspended, check the following reasons.

  • The daily or monthly limit of emails is exceeded.
  • Your account is blocked.

How to Avoid Campaign Suspension

Here are some tips on how to avoid campaign suspension.

  • Remove non-existent email addresses.
  • Remove unengaged subscribers.
  • Only send to contacts who opt-in for subscribed emails. 
  • Only send the type of content your subscribers have opted in to receive.
  • Make sure that your sender name and address are easy to recognize for your contacts.
  • Send consistently: at the right time and frequency.
  • Make it easy to unsubscribe.
  • Make sure that email limits are not exceeded.

​Please check out the articles What is Rate Quality and Why Has Sending From My Account Been Paused to learn about the characteristics of contacts and possible reasons for account suspension.